Non-Warranty Returns

Faith Jewels terms dealing with the return of products are subject to such statutory rights you have, including pursuant to the Competition and Consumer Act 2010.
Studio Purchases
Merchandise purchased from Faith Jewels may be returned within 7 days of the date of purchase to our original store of purchase for exchange only for merchandise of an equivalent value or a Faith Jewels gift card of equivalent value.

Online Purchases
Merchandise purchased via the Faith Jewels website may be returned within 14 days of the date of purchase for an exchange of goods of equivalent value or a Faith Jewels gift card of equivalent value. The additional time provided for online purchases is to allow for delivery delays.

Any merchandise returned must be in new and saleable condition and accompanied by the original sales receipt, certification (if provided) and original packaging.

For security purposes, returns of merchandise purchased online, must be pre-approved and registered with our team.
Please email info@faithjewels.com.au

Bespoke, customised merchandise or merchandise purchased through special orders will not be eligible for return or exchange. 

Merchandise purchased online and returned to Faith Jewels will need assessment before credit voucher (gift card) or exchange is eligible.

For merchandise purchased on the Faith Jewels online store and returned for exchange or a Faith Jewels gift card of equivalent value, you should allow up to 3 weeks from receipt of your goods at our Head Office before you receive your replacement item or the gift card to be dispatched. You will be notified via email once this has been processed. 

Warranty Returns

Our product comes with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable damage. You are entitled to have the goods repaired if the goods fail to be of acceptable quality and does not amount to major failure. In addition, Faith Jewels offers an automatic Standard Guarantee of twelve months from the date of purchase on all jewellery against defects in material and/or workmanship. The Standard Guarantee covers jewellery purchased in store or via the website.

Any defects in material and/or workmanship that become evident during the Standard Guarantee validity period will be remedied by Faith Jewels. The form of remedy will be at the sole option of Faith Jewels and will be limited to repair, replacement. 

In order to claim a remedy under the Standard Guarantee the goods must be returned for assessment and accompanied by the original purchase receipt.

The Standard Guarantee does not include the following to the extent they are permitted in the relevant legislation;

• Damage due to ordinary wear and tear,
• Damage due to misuse, accident, alteration, substitution or abuse,
• Repairs and alterations performed by someone other than Faith Jewels
• Theft, disappearance or loss (including loss of gemstones), and
• Any type of use causing damage or deterioration.

Faith Jewels reserves the right to judge whether the jewellery has been subject to any of the above mentioned exclusions.

White gold and some silver jewellery is rhodium plated to enhance its appearance. This rhodium plating can wear off during normal wear and tear. Accordingly, any rhodium plating is excluded from the Standard Guarantee.

When jewellery is repaired under guarantee or warranty, only the remaining term of the original Standard Guarantee will continue to apply. When jewellery is replaced under guarantee or warranty, the new item of jewellery will automatically come with a new Standard Guarantee of twelve months from the date of replacement.

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Returns
Faith Jewels

100 Canterbury Road
Canterbury VIC 3126
Australia

Phone: +61 403 491 366
Email: info@faithjewels.com.au

Contact us for more information or assistance with a return.

We ensure that our craftsmanship is to the highest standard and stand behind the quality of Faith Jewels creations. For twelve months from the date of purchase, we guarantee your Faith Jewels creation against all defects in material or workmanship. We will repair or replace your piece without charge if any defects are found during this period. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs, missing pavé stones, broken clasps and/or broken soft chain.

Damage and/or defects caused by fair wear and tear, accidents, use which is unreasonable or inconsistent with Faith Jewels’s care instructions, dismantling or repair by persons other than a Faith Jewels representative are not covered by this guarantee. Faith Jewels reserves the right to judge whether the jewellery has been subject to any of the above mentioned exclusions. Refer to our Warranty Returns in Returns & Exchanges (above) for more detailed information.

LIFETIME CARE WITH FAITH JEWELS

We recommend regular servicing of your fine jewellery, to make sure it is well looked-after and maintained so it can last a lifetime. We offer a complimentary check-up and cleaning service for all Faith Jewels creations to make sure your piece is secure and looking its best, and can advise if any maintenance work is required. We recommend booking in yearly, with a more thorough re-polish/clean every few years.

If we assess that any maintenance work is required we will first inform you of any costs and updated timelines.

The piece must be dropped and collected at our Canterbury studio. For our customers based outside of Australia please contact us at info@faithjewels.com.au to discuss options.

RESPONSIBILITY OF CARE
To protect and preserve the brilliance of your jewel, we recommend following our Jewellery Care Guide (see below) and regular services through Faith Jewels.

Contact us for more information.

LIFETIME CARE WITH FAITH JEWELS

We recommend regular cleaning and servicing of your fine jewellery, to make sure it is well looked-after and maintained so it can last a lifetime. We offer a complimentary check-up and cleaning service for all Faith Jewels creations to make sure your piece is secure and looking its best, and can advise if any maintenance work is required. We recommend booking in yearly, with a more thorough re-polish/clean every few years.

If we assess that any maintenance work is required we will first inform you of any costs and updated timelines.

The piece must be dropped and collected at our Canterbury studio. For our customers based outside of Australia please contact us at info@faithjewels.com.au to discuss options.

For at-home cleaning and care, refer to our guide below.

Jewellery is like any precision item – it requires cleaning and maintenance to last a lifetime. In our workshop, we have the most advanced professional cleaning equipment to properly care for your treasured items. From major restorations to simple cleaning and polishing, we can help maintain your special piece for a lifetime.

Repairs
Resize, clean and polish rings. Repair safety chains & clasps on bracelets and necklaces. Restring & rethread pearls. Reset & replace gemstones.

Restoration & Remodel
Gifted, Estate or Inherited Jewellery that lies unworn in a drawer or safe, can be brought back to life through remodelling and design. Enquire about our Bespoke Service.

Diamond Restoration
Regain the value and return life to your broken, or chipped, or scratched diamond, using our diamond cutting machinery.

Contact us for more information.

The very nature of jewellery and its association with occasion and gifting makes it highly personal and very special. Due care should therefore be taken to look after and preserve your pieces.

Storage
Jewellery should be stored in an individual pouch, in the original Faith Jewels box, or in a separate compartment of a jewellery box. This ensures that the jewellery will be less likely to be scratched as it will not come into contact with other items.

Gold & Platinum
Gold jewellery can be gently cleaned using special clothes. These can be bought from most jewellers. However, one must take care not to be too forceful as this can damage the surface of the gold. Care should be used when using cleaning agents with jewellery that incorporates stones as they can be damaged.

To maintain the original condition of jewellery on a day-to-day basis, it should be cleaned with a polishing (jewellers) cloth.

Gold can also be cleaned using hot soapy water and rinsing thoroughly afterwards but it should be dried with a soft cloth, not tissue or paper towels. Do not leave jewellery with gemstones immersed in water for too long as some stones are quite porous and this can damage then.

Silver
Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as some papers. However, silver that is regularly used typically needs less care, so we recommend that you use or wear your silver regularly.

Silver should be cleaned using special silver cleaning cloths. These can be bought from ourselves or most jewellers. However, one must take care not to be too forceful as this can damage the surface of the silver. Care should be used when using cleaning agents with jewellery that incorporates stones as they can be damaged.

To maintain the original condition of jewellery on a day-to-day basis, it should be polished with a high quality silver cloth that is non-abrasive.Silver can also be cleaned using hot soapy water rinsing thoroughly afterwards but it should be dried with a soft cloth, not tissue or paper towels. Do not leave jewellery with gemstones immersed in water for too long as some stones are quite porous and this can damage them.

Pearls
Always put on your pearls after you have applied make-up, perfume and any moisturizers as some chemicals may harm pearls.

Occasionally clean your pearls gently with a cloth dipped in alcohol diluted with warm water or in mild soapy water. Rinse the cloth in fresh water and wipe pearls clean. Dry with a soft lint-freecloth.

Store your pearl jewellery wrapped in a soft cloth to protect it from rubbing against harder gems or abrasive objects.

Most pearl necklaces and other strung jewellery are made with silk cord. Due to the fine nature of this material, it is advised that periodical restringing occurs to maximise the lifetime of your piece.

Gemstones
Take care to protect your jewellery from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite and tourmaline are very delicate and easily abraded. Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics and household chemicals can also damage jewelry.

To clean diamonds, use a mild solution of six parts water to one part ammonia and apply with a soft bristle brush.

Sometimes an ultrasonic cleaner is necessary to remove encrusted dirt on diamonds. By sending high frequency sound waves through a detergent solution, ultrasonic cleaners cause vibrating fluid to remove accumulated dirt and grime. However, they can also shake loose stones from their mounting, so this method shouldn't be used on fragile settings, and is best undertaken by a professional jeweller.

Regular cleaning will keep your diamond jewelry in gleaming condition. Store all gemstones in their box, a pouch or in a separate compartments within a jewellery box to prevent scratching.

For personalised assistance, contact our dedicated team via our Contact Page.