Enjoy complimentary worldwide shipping on all orders.

Ready-to-ship items are dispatched within 1-3 business days of order confirmation.

Made-to-order items will be dispatched according to timeline advised in product description, or otherwise by our team in your order confirmation.

Shipping By Destination

• AU Express domestic metro areas* / 1 business day
• AU Express domestic country areas* / 1 – 2 business days
• New Zealand / 4 – 10 business days
• United States / 4 – 10 business days
• UK and the rest of the world / 4 – 10 business days

We use Australia Post Express Post and Platinum Express delivery bags with tracking. Please allow 1-3 business days for Australian metropolitan areas and 2-5 business days for Australian regional areas.

We do deliver to PO boxes in Australia.
We do not ship to PO boxes internationally.

Please allow 4-10 business days for international shipping.

Once your order has been confirmed, your delivery details cannot be changed.

The above delivery time frames do not apply to “Made to Order” or "Bespoke" items. Our customer service team with provide you with an expected delivery time upon completion of your order.

Please specify when you require the parcel to be delivered on a specified date and we will do everything possible to have it there at that time.

Any delivery date or time specified by us is a best estimate only and Faith Jewels will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. 

Delivery

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with courier partners who we believe will always do their best to deliver gifts by the estimated delivery date.

It is the responsibility of the customer to inform Faith Jewels if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. As a guide only, our couriers attempt to deliver to business addresses between 9am and 5pm, and to home addresses up until 6pm.

Unfortunately, we are unable give a guaranteed time of delivery. You may select the "Recipient to sign for delivery" option when placing an order with us. By doing so, you agree that we have satisfied the condition where a signature has been received from the recipient, appropriate agent or proxy recipient of the order (chosen at the courier partner's discretion). This includes, but is not limited to, a hotel or office receptionist signing on receipt of delivery at the specified address.

You agree that in doing so we have delivered the order within the terms of the agreement between you and us. If you do not select the "Recipient to sign for delivery" option, you agree that when our courier partner is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you and us.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Non-Warranty Returns

Faith Jewels terms dealing with the return of products are subject to such statutory rights you have, including pursuant to the Competition and Consumer Act 2010.
Studio Purchases
Merchandise purchased from Faith Jewels may be returned within 7 days of the date of purchase to our original store of purchase for exchange only for merchandise of an equivalent value or a Faith Jewels gift card of equivalent value.

Online Purchases
Merchandise purchased via the Faith Jewels website may be returned within 14 days of the date of purchase for an exchange of goods of equivalent value or a Faith Jewels gift card of equivalent value. The additional time provided for online purchases is to allow for delivery delays.

Any merchandise returned must be in new and saleable condition and accompanied by the original sales receipt, certification (if provided) and original packaging.

For security purposes, returns of merchandise purchased online, must be pre-approved and registered with our team.
Please email info@faithjewels.com.au

Bespoke, customised merchandise or merchandise purchased through special orders will not be eligible for return or exchange. 

Merchandise purchased online and returned to Faith Jewels will need assessment before credit voucher (gift card) or exchange is eligible.

For merchandise purchased on the Faith Jewels online store and returned for exchange or a Faith Jewels gift card of equivalent value, you should allow up to 3 weeks from receipt of your goods at our Head Office before you receive your replacement item or the gift card to be dispatched. You will be notified via email once this has been processed. 

Warranty Returns

Our product comes with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable damage. You are entitled to have the goods repaired if the goods fail to be of acceptable quality and does not amount to major failure. In addition, Faith Jewels offers an automatic Standard Guarantee of twelve months from the date of purchase on all jewellery against defects in material and/or workmanship. The Standard Guarantee covers jewellery purchased in store or via the website.

Any defects in material and/or workmanship that become evident during the Standard Guarantee validity period will be remedied by Faith Jewels. The form of remedy will be at the sole option of Faith Jewels and will be limited to repair, replacement. 

In order to claim a remedy under the Standard Guarantee the goods must be returned for assessment and accompanied by the original purchase receipt.

The Standard Guarantee does not include the following to the extent they are permitted in the relevant legislation;

• Damage due to ordinary wear and tear,
• Damage due to misuse, accident, alteration, substitution or abuse,
• Repairs and alterations performed by someone other than Faith Jewels
• Theft, disappearance or loss (including loss of gemstones), and
• Any type of use causing damage or deterioration.

Faith Jewels reserves the right to judge whether the jewellery has been subject to any of the above mentioned exclusions.

White gold and some silver jewellery is rhodium plated to enhance its appearance. This rhodium plating can wear off during normal wear and tear. Accordingly, any rhodium plating is excluded from the Standard Guarantee.

When jewellery is repaired under guarantee or warranty, only the remaining term of the original Standard Guarantee will continue to apply. When jewellery is replaced under guarantee or warranty, the new item of jewellery will automatically come with a new Standard Guarantee of twelve months from the date of replacement.

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Returns
Faith Jewels

100 Canterbury Road
Canterbury VIC 3126
Australia

Phone: +61 403 491 366
Email: info@faithjewels.com.au

Contact us for more information or assistance with a return.

Cancellation by You

If you need to cancel an order, please contact us immediately. Our agreement with you only comes in to existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges (see above).

Cancellation by Us

We reserve the right not to provide goods or services, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

Please be aware that ring sizes shown on faithjewels.com.au reflect Australian/UK standard sizing. For example, a ring size 3 in the U.S. would be size F in Australian sizing. You can use the International Ring Size Chart to convert your size accordingly.

Your ring should fit your finger comfortably – tight enough that it will not fall off, but loose enough to slide over your knuckle. When measuring your finger, for best results measure at the end of the day and when your fingers are warm as finger size changes depending on the time of day and the weather (fingers are generally smaller in the early morning and when cold). Measure finger size 3 to 4 times to eliminate an erroneous reading and avoid using string or paper to measure ring size as these materials can stretch or twist, yielding an inaccurate measurement.

All other sizing listed on faithjewels.com.au, i.e. length of chain, width, etc. utilise the metric system of measurement and are generally in centimetres (cm) or millimetres (mm).

Need assistance with sizing? Contact our dedicated team via our Contact Page.

Need assistance to find your perfect size? Reach out to our dedicated team via our Contact Page.

We ensure that our craftsmanship is to the highest standard and stand behind the quality of Faith Jewels creations. For twelve months from the date of purchase, we guarantee your Faith Jewels creation against all defects in material or workmanship. We will repair or replace your piece without charge if any defects are found during this period. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs, missing pavé stones, broken clasps and/or broken soft chain.

Damage and/or defects caused by fair wear and tear, accidents, use which is unreasonable or inconsistent with Faith Jewels’s care instructions, dismantling or repair by persons other than a Faith Jewels representative are not covered by this guarantee. Faith Jewels reserves the right to judge whether the jewellery has been subject to any of the above mentioned exclusions. Refer to our Warranty Returns in Returns & Exchanges (above) for more detailed information.

LIFETIME CARE WITH FAITH JEWELS

We recommend regular servicing of your fine jewellery, to make sure it is well looked-after and maintained so it can last a lifetime. We offer a complimentary check-up and cleaning service for all Faith Jewels creations to make sure your piece is secure and looking its best, and can advise if any maintenance work is required. We recommend booking in yearly, with a more thorough re-polish/clean every few years.

If we assess that any maintenance work is required we will first inform you of any costs and updated timelines.

The piece must be dropped and collected at our Canterbury studio. For our customers based outside of Australia please contact us at info@faithjewels.com.au to discuss options.

RESPONSIBILITY OF CARE
To protect and preserve the brilliance of your jewel, we recommend following our Jewellery Care Guide (see below) and regular services through Faith Jewels.

Contact us for more information.

Jewellery is like any precision item – it requires cleaning and maintenance to last a lifetime. In our workshop, we have the most advanced professional cleaning equipment to properly care for your treasured items. From major restorations to simple cleaning and polishing, we can help maintain your special piece for a lifetime.

Repairs
Resize, clean and polish rings. Repair safety chains & clasps on bracelets and necklaces. Restring & rethread pearls. Reset & replace gemstones.

Restoration & Remodel
Gifted, Estate or Inherited Jewellery that lies unworn in a drawer or safe, can be brought back to life through remodelling and design. Enquire about our Bespoke Service.

Diamond Restoration
Regain the value and return life to your broken, or chipped, or scratched diamond, using our diamond cutting machinery.

Contact us for more information.

LIFETIME CARE WITH FAITH JEWELS

We recommend regular cleaning and servicing of your fine jewellery, to make sure it is well looked-after and maintained so it can last a lifetime. We offer a complimentary check-up and cleaning service for all Faith Jewels creations to make sure your piece is secure and looking its best, and can advise if any maintenance work is required. We recommend booking in yearly, with a more thorough re-polish/clean every few years.

If we assess that any maintenance work is required we will first inform you of any costs and updated timelines.

The piece must be dropped and collected at our Canterbury studio. For our customers based outside of Australia please contact us at info@faithjewels.com.au to discuss options.

For at-home cleaning and care, refer to our guide below.

The very nature of jewellery and its association with occasion and gifting makes it highly personal and very special. Due care should therefore be taken to look after and preserve your pieces.

Storage
Jewellery should be stored in an individual pouch, in the original Faith Jewels box, or in a separate compartment of a jewellery box. This ensures that the jewellery will be less likely to be scratched as it will not come into contact with other items.

Gold & Platinum
Gold jewellery can be gently cleaned using special clothes. These can be bought from most jewellers. However, one must take care not to be too forceful as this can damage the surface of the gold. Care should be used when using cleaning agents with jewellery that incorporates stones as they can be damaged.

To maintain the original condition of jewellery on a day-to-day basis, it should be cleaned with a polishing (jewellers) cloth.

Gold can also be cleaned using hot soapy water and rinsing thoroughly afterwards but it should be dried with a soft cloth, not tissue or paper towels. Do not leave jewellery with gemstones immersed in water for too long as some stones are quite porous and this can damage then.

Silver
Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as some papers. However, silver that is regularly used typically needs less care, so we recommend that you use or wear your silver regularly.

Silver should be cleaned using special silver cleaning cloths. These can be bought from ourselves or most jewellers. However, one must take care not to be too forceful as this can damage the surface of the silver. Care should be used when using cleaning agents with jewellery that incorporates stones as they can be damaged.

To maintain the original condition of jewellery on a day-to-day basis, it should be polished with a high quality silver cloth that is non-abrasive.Silver can also be cleaned using hot soapy water rinsing thoroughly afterwards but it should be dried with a soft cloth, not tissue or paper towels. Do not leave jewellery with gemstones immersed in water for too long as some stones are quite porous and this can damage them.

Pearls
Always put on your pearls after you have applied make-up, perfume and any moisturizers as some chemicals may harm pearls.

Occasionally clean your pearls gently with a cloth dipped in alcohol diluted with warm water or in mild soapy water. Rinse the cloth in fresh water and wipe pearls clean. Dry with a soft lint-freecloth.

Store your pearl jewellery wrapped in a soft cloth to protect it from rubbing against harder gems or abrasive objects.

Most pearl necklaces and other strung jewellery are made with silk cord. Due to the fine nature of this material, it is advised that periodical restringing occurs to maximise the lifetime of your piece.

Gemstones
Take care to protect your jewellery from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite and tourmaline are very delicate and easily abraded. Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics and household chemicals can also damage jewelry.

To clean diamonds, use a mild solution of six parts water to one part ammonia and apply with a soft bristle brush.

Sometimes an ultrasonic cleaner is necessary to remove encrusted dirt on diamonds. By sending high frequency sound waves through a detergent solution, ultrasonic cleaners cause vibrating fluid to remove accumulated dirt and grime. However, they can also shake loose stones from their mounting, so this method shouldn't be used on fragile settings, and is best undertaken by a professional jeweller.

Regular cleaning will keep your diamond jewelry in gleaming condition. Store all gemstones in their box, a pouch or in a separate compartments within a jewellery box to prevent scratching.

For personalised assistance, reach out to our dedicated team via the Contact Page.

To view Faith Jewels full Terms & Conditions of sale, click here.