Welcome to Faith Jewels and thank you for shopping with us.

These Terms and Conditions govern the use of www.faithjewels.com.au  and the purchase of any goods from it. The website is owned and operated by Faith Jewels (Faith Jewels ABN 77614781207). Should you have any questions, please contact Faith Jewels (100 Canterbury Rd, Canterbury VIC 3126 + 61 4034 913 66) or prior to ordering from this website.

Acknowledgment and acceptance of Terms and Conditions

Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). Faith Jewels reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

Payment Methods

We accept Visa, Mastercard, and PayPal.

Pricing

All prices quoted in the web site are in Australian dollars. Prices quoted are correct at time of printing but are subject to change without notice.

Security

We want you to be able to order from faithjewels.com.au with total confidence. As such we have created a secure transaction environment. Our On-line Ordering System uses SSL (Secure Socket Layer) technology - the industry standard for encryption technology. SSL encrypts all information including your credit card and all personal information passed from you to faithjewels.com.au. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

Limitation of Liability

Any liability of Faith Jewels in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Faith Jewels be limited to:

1. in relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

Disclaimer

The information contained on the website is provided by Faith Jewels in good faith. To the best of Faith Jewels's knowledge, the information is accurate and current. However, Faith Jewels and its related bodies corporate, any of their directors, officers, employees or consultants do not make any representation or warranty as to the accuracy or completeness of the information. To the fullest extent permitted by applicable law, Faith Jewels disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Faith Jewels makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements.

You expressly acknowledge and agree that Faith Jewels does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and Faith Jewels is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part. You further acknowledge and agree that, subject to the section dealing with "Limitation of Liability", Faith Jewels will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website. We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your gifts.

Copyright

Copyright in the faithjewels.com.au website is property of faithjewels.com.au. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of faithjewels.com.au and third parties. This property may only be used for the purposes of browsing the faithjewels.com.au website and acquiring goods and services of Faith Jewels. Faith Jewels is the owner of all copyright subsisting in this web site. All Faith Jewels designed jewellery depicted in this web site is copyright.

Applicable Law

These Terms and Conditions are governed by the laws in force in Victoria, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts, which may hear appeals from those courts.

Product Information

Prices of goods and services and delivery and other charges displayed on the faithjewels.com.au website are current at the time of display. These prices are subject to variation without notice.

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

Availability of Product

All orders are subject to availability. We will do our very best to supply you with your ordered item. Please note, on occasion items may not be available. In this instance, we will be in touch and provide you with a timeframe as to the availability of the item.

Placing and Accepting Orders

Orders will not be dispatched until payment in full has been received and faithjewels.com.au is satisfied with the integrity of the order. Without limiting the operation of any other Terms and Conditions herein, faithjewels.com.au is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

Cancellation by Us

We reserve the right not to provide goods or services, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights

Cancellation by You

If you need to cancel an order, please contact us immediately. Our agreement with you only comes in to existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges (below).

Returns & Exchanges

Non-Warranty Returns

Faith Jewels terms dealing with the return of products are subject to such statutory rights you have, including pursuant to the Competition and Consumer Act 2010. Merchandise purchased from Faith Jewels may be returned within 7 days of the date of purchase to our original store of purchase for exchange only for merchandise of an equivalent value or a Faith Jewels gift card of equivalent value. Merchandise purchased via the Faith Jewels website may be returned within 30 days of the date of purchase for an exchange of goods of equivalent value or a Faith Jewels gift card of equivalent value. The additional time provided for on-line purchases is to allow for delivery delays.

Any merchandise returned must be in new and saleable condition and accompanied by the original sales receipt and original packaging.

For security purposes, returns of merchandise purchased online, must be registered on-line. Please email info@faithjewels.com.au

Customised merchandise or merchandise purchased through special orders will not be eligible for return or exchange. 

Merchandise purchased online and returned to Faith Jewels will need assessment before credit voucher (gift card) or exchange is eligible.

For merchandise purchased on the Faith Jewels online store and returned forexchange or a Faith Jewels gift card of equivalent value, you should allow up to 3 weeks from receipt of your goods at our Head Office before you receive your replacement item or the gift card to be dispatched. You will be notified via email once this has been processed. 

Warranty Returns

Our product comes with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable damage. You are entitled to have the goods repaired if the goods fail to be of acceptable quality and does not amount to major failure. In addition, Faith Jewels offers an automatic Standard Guarantee of twelve months from the date of purchase on all jewellery against defects in material and/or workmanship. The Standard Guarantee covers jewellery purchased in store or via the website.

Any defects in material and/or workmanship that become evident during the Standard Guarantee validity period will be remedied by Faith Jewels. The form of remedy will be at the sole option of Faith Jewels and will be limited to repair, replacement. 

In order to claim a remedy under the Standard Guarantee the goods must be returned for assessment and accompanied by the original purchase receipt.

The Standard Guarantee does not include the following to the extent they are permitted in the relevant legislation;

• Damage due to ordinary wear and tear,
• Damage due to misuse, accident, alteration, substitution or abuse,
• Repairs and alterations performed by someone other than Faith Jewels
• Theft, disappearance or loss (including loss of gemstones), and
• Any type of use causing damage or deterioration.

Faith Jewels reserves the right to judge whether the jewellery has been subject to any of the above mentioned exclusions.

White gold and some silver jewellery is rhodium plated to enhance its appearance. This rhodium plating can wear off during normal wear and tear. Accordingly, any rhodium plating is excluded from the Standard Guarantee.

When jewellery is repaired under guarantee or warranty, only the remaining term of the original Standard Guarantee will continue to apply. When jewellery is replaced under guarantee or warranty, the new item of jewellery will automatically come with a new Standard Guarantee of twelve months from the date of replacement.

Internet Orders:
Faith Jewels
100 Canterbury Road
Canterbury VIC 3126
Australia
Phone: +61 403 491 366
Email: info @ faithjewels.com.au

Shipping

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with courier partners who we believe will always do their best to deliver gifts by the estimated delivery date.

It is the responsibility of the customer to inform Faith Jewels if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. As a guide only, our couriers attempt to deliver to business addresses between 9am and 5pm, and to home addresses up until 6pm.

Unfortunately, we are unable give a guaranteed time of delivery. You may select the "Recipient to sign for delivery" option when placing an order with us. By doing so, you agree that we have satisfied the condition where a signature has been received from the recipient, appropriate agent or proxy recipient of the order (chosen at the courier partner's discretion). This includes, but is not limited to, a hotel or office receptionist signing on receipt of delivery at the specified address. You agree that in doing so we have delivered the order within the terms of the agreement between you and us. If you do not select the "Recipient to sign for delivery" option, you agree that when our courier partner is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you and us. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Release and Indemnity

You agree to waive any and all claims that you now have or may have in the future against Faith Jewels which relate to or are incidental to any transaction. You agree to indemnify and hold Faith Jewels harmless from and against any and all claims, loss or expense that may be incurred by Faith Jewels which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding. You further agree to indemnify and hold Faith Jewels harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or other right of any person or entity.

Information Provided by You

If you purchase goods and services from Faith Jewels we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Faith Jewels with current, complete and accurate customer information when asked to do so by the website or an employee of Faith Jewels.

Virus Warning

All care is taken to ensure that faithjewels.com.au website and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

FAITH JEWELS QUALITY

Guarantee

At Faith Jewels, we use only the best quality materials and stones in the production of our jewellery, made to the highest standards of quality and workmanship.

Damage and/or defects caused by fair wear and tear, accidents, use which is unreasonable or inconsistent with Faith Jewels’s care instructions, dismantling or repair by persons other than a Faith Jewels representative are not covered by this guarantee.

Sizing

Please be aware that ring sizes shown on faithjewels.com.au reflect Australian/UK standard sizing. For example, a ring size 3 in the U.S. would be size F in Australian sizing. You can use the International Ring Size Chart to convert your size accordingly.

Your ring should fit your finger comfortably – tight enough that it will not fall off, but loose enough to slide over your knuckle. When measuring your finger, for best results measure at the end of the day and when your fingers are warm as finger size changes depending on the time of day and the weather (fingers are generally smaller in the early morning and when cold). Measure finger size 3 to 4 times to eliminate an erroneous reading and avoid using string or paper to measure ring size as these materials can stretch or twist, yielding an inaccurate measurement.

All other sizing listed on faithjewels.com.au, i.e. length of chain, width, etc. utilise the metric system of measurement and are generally in centimetres (cm) or millimetres (mm).